Shipping and Returns

Domestic Shipping (within India):

WE OFFER FREE SHIPPING ANYWHERE IN INDIA. 

Subscription boxes:

All subscription boxes are dispatched once a month-

·         All new orders placed between 1st -31st of a month are dispatched in the last week of the month.

·         All existing/ long term orders (3/ 6/ 12 months) ship out with the other boxes every month. Shipments always happen in the last week of a month.
  

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring any customization/ hold requests (in case of address change/ customer unavailable) will require additional time and will be shipped in 10 working days.

For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
 

International Shipping: Currently, we do not offer International Shipping (outside India)


Tracking: e-mail containing your package tracking information will be sent after shipment.

Please mail us at cs@zotiqq.com if any problem arises..     

 

Cancellation of Order by User:
 

·         Cancellation of order within 6 hours without penalty, except the 4% Bank Charges (on prepaid orders).

After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. Zotiqq has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by www.zotiqq.com and accept Zotiqq Retail’s decision regarding the cancellation.

In case of Perishable Goods
In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.

In case of Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order by Zotiqq
Zotiqq reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Zotiqq for re-delivery shall be claimed from the User.

Replacement/ Return Policy by Zotiqq

In 7 days except in the following cases:
 

·         Gift Certificates

·         Items that have been used or opened or tags removed

·         An item not returned in the condition it was received in.

·         Any item received by us in a damaged condition.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. The customer shall return the products to us with original packaging and all tags via courier. The cost of courier shall be borne by the customer, and is non-refundable/ non-adjustable. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:
• Replacement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

Refund Policy by Zotiqq


Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given

Cases of customer demanding refunds:
• Refund will be 90% of Order Cost, in case of customer don't want suitable and available replacement of product

• In express-orders only 90% refund will be given, If the delivery address is out-side the service area
An email notification will be sent once the return has been processed.